Cancellation & Refund Policy – Sreshtam Hospitalities

At Sreshtam Hospitalities, we understand that travel plans can change. Our cancellation and refund policy is designed to be transparent, fair, and easy for our guests to follow.

Refund Process

• Upon receipt of a valid cancellation request, the hotel will initiate the refund to the original mode of payment used at the time of booking.

• Refunds are processed through the respective bank or payment gateway and may take 15–20 business days to reflect in your account, depending on your bank’s processing timelines.

• Any applicable cancellation charges will be deducted before the refund is initiated.

General Cancellation Policy

• Cancellations made after 12:00 noon within 24 hours of the scheduled check-in date will attract a charge equivalent to one night’s room tariff, inclusive of applicable taxes.

• No-shows will be treated as a late cancellation and will be charged accordingly.

BNX Bookings

• BNX bookings are strictly non-cancellable, non-refundable, and non-amendable.

• The entire deposit paid at the time of booking will be forfeited in case of cancellation, modification, or no-show.

Room Reservations (Standard & Group Bookings)

• Any cancellation, amendment, or reduction in room nights must be communicated at least 30 days prior to the arrival date.

• Requests made within 30 days of check-in, including cancellations, no-shows, or early departures, will incur a retention charge calculated as:

  Number of rooms × 1 night × applicable daily rate (inclusive of taxes)

• In case of early check-out, charges will apply for the nights originally booked but subsequently released.

Non-Cancellable / Non-Amendable Packages

• Reservations made under special promotional, non-cancellable, or non-amendable rates cannot be modified or cancelled under any circumstances.

• In such cases, the full advance payment will be retained as the cancellation fee.

Important Notes

• All cancellation requests must be made in writing via email or through the official booking platform.

• Refund eligibility and charges are determined based on the date and time the cancellation request is received, not the check-in date.

• Sreshtam Hospitalities reserves the right to amend this policy without prior notice.

If you need assistance with cancellations or have any questions regarding your reservation, our team will be happy to help.